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Robert Costabile

Reviews

Average client rating
4.9/5 From 362 Reviews

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Rob is the best broker you could find He understands your needs and always has your best interests at heart when making decisions. I couldnt recommend him enough, I wouldnt go to anyone else.

Michael
17 September 2024  

 

I have known and worked with Rob for over a decade
Rob is an outstanding Broker - a thorough professional in his field His focus, attention to detail, and genuine care and empathy for his customers is incredible. A mortgage is one of the biggest and increasingly complex decisions people have to make. It is also deeply personal and delves into your personal finances Rob understands this, manages this and guides you through the process in an efficient and yet candid way.
He is a first rate professional, a trustworthy person and someone you can absolutely trust to be in your corner and deliver the best result for you He comes with my highest personal recommendation

Duncan
08 August 2024  

 

Robert went above and beyond in helping us secure our new mortgage, nothing was too much trouble or a problem. Provided lots of communication along the way to keep us informed of what was happening and answered all questions we asked. Would highly recommend Robert to anyone who is looking to refinance or looking to get a loan.

Matt
07 August 2024  

 

Robert was very personable and efficient. He managed to secure funds for us in a very short timeframe and helped us with many other aspects of our property purchase.
I will definitely use his services again if I have need of a Mortgage Broker in the future.
Many thanks
Melchior Martin

Melchior
06 August 2024  

 

James
21 June 2024  

 

Melchior
20 May 2024  

 

Ann-Maree
08 April 2024  

 

Robert Costabile has given me excellent professional advice to obtain my new home loan. He gave me the right amount of information to make my choice of loan provider. Robert was prompt to reply to any questions that I had. He followed through to Settlement date and made sure everything was done. Best of all, Robert set me up with the best loan rate

Therese
08 February 2024  

 

mark
04 February 2024  

 

Liz
01 February 2024  

 

Shaun
01 December 2023  

 

Robert Costabile was an excellent advisor and supportive through a difficult process. I will continue to utilise his services.

Emma
06 April 2023  

 

I am so grateful for Lou ‘s assistance , he went above and beyond his duty to make sure my house is settled on time . Lou is always helpful , professional and have the best interest of his client at heart . Highly recommended.

Swann
06 November 2022  

 

I can highly recommended Lou Costabile at Smart choice . He is always helpful , professional, go above and beyond to make sure his clients needs are met . I am so glad I have engaged Smart choice s service over the years , they have made the mortgage process so much easier . Thank you from the bottom of the heart

Annonymos
06 November 2022  

 

Efficient, professional and courteous customer service. Would highly recommend.

James
16 October 2022  

 

Efficient, courteous and professional customer service. Would highly recommend.

James
16 October 2022  

 

Christopher
19 September 2022  

 

Can’t speak highly enough of the service provided by Robert Costabile. Game changer.

Christopher
05 September 2022  

 

Our Smartline adviser, Lou helped us achieve the best loans and offsets for our situation. He went above and beyond in every aspect. All the worry was taken out of our hands and he dealt directly with the banks, ensuring our refinance went without a hitch.

Jonathan
12 August 2022  

 

Robert Costabile provided a great customer service. He was very helpful and understanding of our questions and need.

Spiro
06 August 2022  

 

Robert was absolutely amazing - I feel like we are family now after so many great conversations and his attention to detail was 100%. I'm eternally grateful for his help and support. I would recommend Robert and Smartline to anyone who asked! Cheers Mike

Michael
31 July 2022  

 

Peter
27 July 2022  

 

Rob made everything easy for us and explained everything perfectly clear thank you very much

Michael
23 July 2022  

 

As always Robert exceeds my expectations when it comes to advice, guidance and delivering an optimal mortgage solution for myself and Paula. His communication is exemplary, an ability to get things done and the confidence he provides us make this a seamless and painless process. We couldn’t be happier having Robert and Lou in our corner.

Steven
19 July 2022  

 

Lou, Robert and Diane were fantastic to deal with. They took the time to understand our needs and recommend viable solutions. Lou, in particular, went out of his way to work through things with us and provided exceptional service. The Smartline team has been a dream to deal with. Thank you.

Mario
05 June 2022  

 

Robert was very efficient and passionate about facilitating the most favourable option for my home loan. Very happy.

Fleur
18 May 2022  

 

couldn't have asked for anything more

Sarah
12 May 2022  

 

Fantastic service would be happy to recommend the services.

Karen
11 May 2022  

 

Second time dealing with Robert and Lou, and once again were fantastic to deal with. Both Rob and Lou went above and beyond to make sure we knew what was happening with switching our loans and made things incredibly simple. Thanks Gents!

Glyn
03 May 2022  

 

Lou was an absolute gentleman and what he promised he delivered

Mark
19 April 2022  

 

Robert was extremely helpful and made the entire process a lot easier for us.

He also found exactly what we were looking for with our home loan.

Definitely exceeded all expectations.

Ramseen
10 April 2022  

 

Lou was great to work with. He took the time to explain everything even when I thought I was asking lots of silly questions. His experience and guidance was well appreciated. I have no hesitation in recommending Lou to my friends and family.

Carlo
05 April 2022  

 

Rob went above and beyond to help provide us with the information and confidence we needed to purchase an investment property. We had a bad experience early on with another broker and were very pleasantly surprised when we came across Rob through other recommendations and found out what an incredible broker can really offer! Rob helped explain everything in understandable terms, was always available and helped make a possibly stressful situation of buying an interstate investment both seamless and enjoyable! Thanks so much to Rob and the Smartline team for all their help! Would (and have) recommended to all of our family and friends and anyone looking for a great broker who will go above and beyond to get the best outcome for you!

Sarah
20 March 2022  

 

Really easy and smooth process.

Beverley
17 March 2022  

 

My children and their friends had all worked with Rob for their first and sometimes second home loans and had all raved about the exceptional service they received. When I decided to refinance it was great to work with someone who came highly recommended. Rob is very prompt in his responses, he is thorough and communicates and helps you through every step. I would highly recommend Rob.

Maureen
16 March 2022  

 

Hey,

I don't normal spend valuable time filling in surveys, however we were recommended by a close friend to give Robert Costabile a call...and I do so just to 'tick it off'... however Rob was amazing.

The way he was so responsive to emails/text/phone calls was incredible. It was some of the best customer service going around.

The product he recommended was perfect for our particular needs. I will be recommending Rob to my friends and colleagues.
Great stuff Robert.

Andrew
08 March 2022  

 

Henry
28 February 2022  

 

What an amazing service, like wow! Robert and team went above and beyond as our mortgage broker for our recent investment property, so much so that I can’t wait to re-engage him to look for loan onions for our next property purchase. He was always very fast to respond to questions, sometimes even when those questions were fired away at all hours of the evening and weekends. Our extended search for the right property resulted in us requesting many property reports, to which Robert was only too happy to assist each time. He would highlight the pros and cons for each property in question and give clear guidance on our loan options we had for each. Looking forward to working together with Robert and the team long-term so that we can build our wealth through our property portfolio.

Peter
31 January 2022  

 

Nathan
16 January 2022  

 

Always great working with Lou and Robert - they know their stuff and are extremely supportive and helpful in getting the loan finalized. A pleasure to have these guys in your corner

Alfonso
15 January 2022  

 

Rob was incredibly professional, consistent and was happy to assist us for the 4 years we've known him. He was very knowledgeable and has a deep understanding of what is required for each of his clients. Im really happy we had Rob on our side. 10/10 service

William
11 January 2022  

 

We honestly felt like we hit the jackpot with Robert. We are beyond grateful for his support throughout our entire home loan journey. Robert was always responsive, honest, thorough and supportive. He explained the process every step of the way, and we felt confident in being able to make both bids at auction and private offers. We highly recommend Robert, and have already done so to fellow first home buyers, friends and family. Thank you Robert!

Eloise
29 December 2021  

 

It was an absolute pleasure to work with Robert on my mortgage journey. He has a great wealth of knowledge and experience and was constantly on top of everything from start to finish. I Would happily recommend his services to anyone and I look forward to working with him again in the future.

Anthony
20 December 2021  

 

Robert has been great

Yann
10 December 2021  

 

Rob was absolutely amazing throughout the entire process! He went above and beyond, exceeded all expectations, I could not recommend Rob and my experience at Smartline highly enough!

Lucy
30 November 2021  

 

Annastasia
30 September 2021  

 

Rob was incredible from the start of the plan through to settlement! He explained everything, answered every question and was prompt to respond! Second time dealing with Rob, and it won’t be the last!

Shannon
22 September 2021  

 

I have worked with Lou and Robert Costabile on many property purchases over the last 6 years. It is always a pleasure and I will continue to use their services for all my future needs.

Nicholas
22 September 2021  

 

Rob is part of our family, he genuinely cares and we are so grateful to have him in our corner! Thank you for helping us make our dreams come true!

Laura
19 September 2021  

 

Service was amazing through out the whole process. As a first home buyer the support received from initial enquiry to settlement and post settlement was fantastic and made the whole process easier than managing myself.

Emma
18 September 2021  

 

Robert is a very dedicated customer oriented advisor. Very lucky to have him as our mortgage broker.

Kanan
12 September 2021  

 

Robert was great, proactive in keeping me informed and as importantly we are saving $

Adam
10 August 2021  

 

Rob once again came through for us and negotiated a fantastic interest rate. The whole process couldn’t have been smoother and we are very satisfied with the outcome. I would have no hesitation recommending Rob to others. Thanks again????

Norman
09 August 2021  

 

Robert was absolutely fantastic in keeping us informed with what information we needed to provide, how to interpret the sometimes confusing process of home loans. Even during Covid times, he was available with video calls and always just a phone call away. The documents they made up for us to break down how much we could borrow and what repayments would look like was very accurate and easy to understand.

We highly recommend smartline, specifically Robert and Lou Costabile.

Sarah
26 July 2021  

 

Ferdinando
14 July 2021  

 

Adrian
10 July 2021  

 

Marco
30 June 2021  

 

Jennii
29 June 2021  

 

Lou was very informative and responsive throughout the whole process. We felt so well looked after. Highly recommended.

Megan
19 June 2021  

 

Robert is very attentive and helpful. I'm very happy I was referred to Smartline!

Corey
16 June 2021  

 

Rob Costabile has advised me once before and again, this time, his advice was clear, structured and transparent. Rob makes this process easy. Trevor G.

Trevor
10 June 2021  

 

Kevin
19 May 2021  

 

We have been working with Lou for over 10 years and have formed an incredibly trusting relationship over that time. I know that Lou will always have our loan applications taken care of. He has an intimate knowledge of the banks and lenders.

Jonathan
22 April 2021  

 

Rob was absolutely brilliant, I will be recommending his service to my friends and family. We have worked with Rob before and will always be our first contact when considering a new loan or refinancing. Thank you Rob for your hard work and Dedication

Adam
21 April 2021  

 

Couldn’t be happier with the exceptional service provided by Robert. Always goes above and beyond to achieve the optimum outcome for us.

Steven
06 April 2021  

 

So easy to deal with and stress free!

Stephanie
24 March 2021  

 

Always a pleasure working with Lou and Robert!

Robert
28 February 2021  

 

Michael
25 February 2021  

 

Robert is very prompt, professional and knowledgeable

Amelia
16 February 2021  

 

Simon
13 February 2021  

 

Lou and Robert covered everything for us. They were honest and extremely knowledgeable, always professional and above all they actually cared and considered our requirements throughout the whole process. Highly recommend them!

Adele
05 February 2021  

 

Lou & Robert could not have been more helpful. They challenged the banks to provide us with the best product which we received. Would highly recommend Lou & Robert to anyone. Grant H

Grant
07 December 2020  

 

Great service and customer support, which will provide us with a far stronger financial position. Thanks Lou

Kelvin
26 November 2020  

 

Robert has been exceptional throughout the whole process of buying my first home. I could not recommend his services more highly. Thank you, thank you Robert ??

Molly
14 November 2020  

 

Rob is a really proactive broker. He is always there when you need him, genuine and easy to deal with. We have, and will continue to recommend Rob to others.

Samuel
30 October 2020  

 

Silvia
29 October 2020  

 

Frances
25 October 2020  

 

Rob did an amazing job of helping us refinance the house and set us up for a successful future. He was always happy to have a chat when the timing suited us, and worked to meet our tight deadline. I would recommend him, as I already have! Thanks Rob!

Stefan
12 October 2020  

 

Jonathon
06 October 2020  

 

Rob was amazing to deal with. Very knowledgeable, efficient and happy to help out with all of our needs no matter the day or time.

Fabian
26 September 2020  

 

Lou and Robert made the process of getting our first loan super easy and stressfree. They communicated with us regularly and were always available for questions we had. Very happy with the service!

Nichola
25 August 2020  

 

Rob's efficiency and professionalism surpassed my expectations. With his support and knowledge, the process of obtaining a mortgage seemed simple and relatively stress-free. I could not recommend Rob and Smartline more highly.

Samantha
12 August 2020  

 

I cannot recommend Lou and Robert Costabile enough, they have been very helpful and efficient throughout my whole loan process. I feel I have achieved the best result for my circumstances.

Kerrie
27 July 2020  

 

I would highly recommend Robert! He responded to all my inquiries and kept me up to date with the loan process. The service you get from Robert is very professional.

Roslyn
20 July 2020  

 

So helpful during what is always a very stressful process.

Heidi
19 July 2020  

 

What a fantastic experience we have had with Smartline. The professional and personal service we received want far beyond our expectations. The process was stress free and simple and we will highly recommend the service going forward

Stefanie
15 July 2020  

 

Robert was excellent and provided superior customer service. Well done Robert

Dirk
13 July 2020  

 

A nice balance of friendly and assertive service

Terry
13 July 2020  

 

Robert and Lou were extremely knowledgeable and helpful, with straightforward explanations and always available to assist. They came up with a creative and achievable loan solution to help me afford the perfect first home.

Elizabeth
17 June 2020  

 

Marco
09 June 2020  

 

We had cut it fine by buying before we sold and then COVID hitting, which was a very stressful situation. Rob was brilliant, right with us through the whole thing working hard to see us through it with a good outcome. Fantastic to deal with.

Sophie
08 June 2020  

 

Amanda
17 May 2020  

 

We have been dealing with Lou and Robert Costabile for years, Rob handled things for us this time round and did a fantastic job. We were able to secure what we needed and more. With the delays due COVID-19 Rob’s communication was exemplary. Top Job!

Norman
03 May 2020  

 

I’ve recommended Rob to my family and friends. He always has my best interests in the forefront of his mind. He is efficient and nothing is too much! I am grateful to have Rob as my mortgage broker! He always goes above and beyond for me!

Laura
23 April 2020  

 

Robert was sensational! His turn-around times were next level. He would respond to each email within a few minutes (greatly appreciated). I cannot recommend him enough. Thank you!!

Simone
15 April 2020  

 

Robert & Len were so knowledgeable on products available to meet our complicated situation and provided options to suit our requirements. Thank you so much for all your help and support during our land purchase.

Matthew
08 April 2020  

 

Robert and Lou were great! Attentive and always prompt to respond, they helped us navigate what would have been a confusing loan experience for us as first home buyers. Thanks guys!

James
07 April 2020  

 

100% recommendations to get advice and to work with.

Scott
07 April 2020  

 

My adviser went over above to act on my behalf and interacting with the banks. They kept me updated at all time with the progress and any delays or issues as they progressed. I would recommend to anyone looking for a mortgage broker!

Chloe
02 March 2020  

 

Lou did a amazing job ??

Scott
27 February 2020  

 

Shae
12 February 2020  

 

Robert was wonderful to deal with. He always had our best interest in mind and we felt we could trust him.
Very professional and knows the business which took a lot of the stress off us.
Highly recommend!

Bianca
10 February 2020  

 

From the first meeting with Lou and Rob, Shanae and I felt extremely comfortable that they would work with us to find the best available deal. Rob's attention to detail and responsiveness to questions is extraordinarily punctual. Rob was, and continues to be a fantastic resource from the start of our six month journey of purchasing our first home to our first months in the home. In terms of customer experience, Rob should be commended as I would rate it as completely first class.

Grant
01 February 2020  

 

Excellent, very professional service. Great job Robert!

Sylwester
29 January 2020  

 

They did all possible to make the process easy and visible at all stages. Highly recommend.

Catherine
09 January 2020  

 

Lou and Robert Constable were very helpful and quick with information. They far exceeded my expectations as I thought, with my circumstances it would be difficult. But they have been helpful all along through the process and have recommended them to my son and daughter-in-law.

Douglas
31 December 2019  

 

Extremely easy, very professional and will use again! Thank you ??????

Julie
24 December 2019  

 

I had a great experience with Rob and am so grateful for his expertise and helpful advise through the whole process. He was always available to talk to and made me feel reassured and comfortable with every decision made. I highly recommend Smartline and Rob.

Stefanie
11 December 2019  

 

Working with Lou and Robert is a absolute pleasure. I have a very messy and complicated setup and nothing was too hard. I achieved better than expected refinance and am happy to recommend both Lou and Robert to anyone in the future

Kerrie
09 December 2019  

 

Outstanding service, have worked with Lou and Rob for about 13 years now and the service is always consistently great, prompt and with great delivery. Thanks for your effort guys.

Michelle
27 November 2019  

 

Katia
17 November 2019  

 

Andrew
02 November 2019  

 

Robert guided me through the whole process which was seamless - I was impressed by his professionalism, his advice & found him to be genuine & committed to ensure that I received the best to suit my needs. I have already begun the process of informing my family & friends to contact Robert

Martin
29 October 2019  

 

Robert
20 October 2019  

 

Zhaleh
17 October 2019  

 

Rob and Lou have been outstanding in helping us through the sale and purchase of our new home as well as choosing and guiding through the hectic home loan process. Rob took all our worries and stress away leaving us to enjoy the process and our new home. Highly recommend them. Would not use anyone else!

Liesl
14 October 2019  

 

Our experience with Rob was seamless. He guided us through the process of re-financing our loan on a tight time frame and exceeded our expectations. His extremely professional yet friendly manner matched his knowledgable and confident approach. We couldn't be happier with the service from Smartline.

Anna
16 September 2019  

 

Rob was the best from start to finish

Darren
12 September 2019  

 

Over the past 20 years I have financed or refinanced approximately 6-7 times. From the first phone conversation with Rob, this was a relaxed and easy process and swifter than anything I have previously experienced. Working with Rob has freed up monthly finances for me in a life changing way!

Trevor
09 September 2019  

 

Robert and Lou were fantastic and a pleasure to deal with. They were extremely helpful and I would certainly use them again and recommend them to others!

Renee
05 September 2019  

 

Robert made the process of changing homeloans so easy. He was informative and listened to my questions and queries. The process went very smoothly because of his attention to detail and care. I'll be sure to recommend Robert to others.

Anita
26 August 2019  

 

rob is easy to talk to, fantastic guy very helpfull

Dominic
06 August 2019  

 

Jason
21 July 2019  

 

Robert has without doubt made the process of getting a home loan incredibly smooth and trouble free. A true advocate for the customer, Roberts patience and results focussed approach meant we always felt informed and comfortable. I wouldn’t hesitate to recommend Robert (and Lou) to friends and family. He is a true credit to Smartline and we couldn’t be happier.

Steven
11 July 2019  

 

Melissa
27 June 2019  

 

Outstanding service and advice.

Grant
27 June 2019  

 

Lou was very knowledgeable, professional and efficient . The process took longer than I expected . Would be helpful if I was keeping informed of the progress more regularly.

Swann
23 June 2019  

 

Carl
17 June 2019  

 

Lou & Robert Costabile are fantastic no improvements required

Pasquale
06 June 2019  

 

Robert and Lou were excellent. They worked diligently to get me the best loan to suit my needs as a business owner and kept me informed at every point along the way. I have already recommended them to several friends.

Fleur
26 May 2019  

 

What an amazing experience. There is no way we would have been able to navigate through the home loan process without Robert’s help. With a non typical application we did not make for a straight forward and easy case. Robert was able to help us through everything step by step with clarity, helping provide the outcome in allowing us set up our future and purchase our dream house! We highly recommend Robert and his professionalism and care.

Erin
15 May 2019  

 

Excellent and friendly customer service. Very knowledgeable and explained everything very well.

Stephen
16 April 2019  

 

Quick turn around for our refinancing and communication with Rob was easy and constant. Very Happy Customer!

Stephanie
21 March 2019  

 

April
05 March 2019  

 

Very personable, friendly and professional approach. Thanks Lou and Robert!

Madeline
28 February 2019  

 

I felt supported throughout my house search. Smartline provided me with advice and were always ready to answer any of my questions (even on weekends). I really felt like I could rely on them and trust them. Because of them, I had a very positive experience.

Sarah
21 February 2019  

 

Rob and lou were great to deal with responsive and knowledgeable. I have referred them onto friends and family.

Vincent
12 February 2019  

 

Lou and Robert made the whole experience of buying my first property much easier and clearer than I could've expected. I have already recommended them to friends looking to buy

Mark
07 February 2019  

 

Sarah
03 February 2019  

 

Lou was amazing his persistence what we required was amazing thank you Lou

Scott
19 January 2019  

 

Rob was fantastic the whole way through our home loan process . I couldn’t speak more highly of his efforts, I would recommend him to anyone looking to take the hassle out of applying for the right home loan. Thanks again Rob you are the best. Cheers Adam

Adam
10 January 2019  

 

Lou and Rob Constable went above and beyond when helping me secure my home loan. They were very informative, knowledgeable and generous. They displayed a vast amount of knowledge and were able to explain and break down everything into digestible pieces of information. They were contactable at all times and helped me find a tailored solution when we were working through some issues with the banks. 10/10 in all areas!

Joshua
03 January 2019  

 

Lou and Robert provide excellent service and care. Highly recommended..

Dianne
02 January 2019  

 

Rob made the whole process so easy for me - couldn’t have done it without his support

Tabitha
21 December 2018  

 

Bogdan
20 December 2018  

 

I dealt with Robert Costabile. He was fantastic. Cannot recommend highly enough. He went the extra miles to get my loans sorted and everything went through without a hitch.
Very very happy!

Julie
19 October 2018  

 

Robert took all the stress and effort out of securing a home loan for my first home purchase. I'm very grateful for the hard work he put into my application and liaising with the bank.

Lauren
05 September 2018  

 

rob went above and beyond to help us I cant thank him and lou enough

Dominic
18 August 2018  

 

We loved the efficiency, ease of communication, thorough understanding and motivation to find us the best solution. Will recommend to others with confidence.

Eleanor
17 August 2018  

 

Robert was fantastic and very easy to deal with. His communication was second to none amd kept me informed every step of the way. Would highly recommend him. Well done.

Roberto
15 August 2018  

 

Lou has been brilliant to deal with. He has made it all very easy for us. Great support and explains everything thoroughly. He is always contactable and responds to messages and emails promptly. I would recommend Lou to family and friends.

Pasquale
13 August 2018  

 

Daniel
10 August 2018  

 

Bianca
19 July 2018  

 

Lou and Robert have been absolutely invaluable throughout the process of refinancing our Home Loan with another institution and also securing funds for a renovation. Great guys who know how to get the job done and genuinely have the optimal customer experience at heart. Can’t speak highly enough of them.

Steven
27 June 2018  

 

Daryl
18 June 2018  

 

Rob was amazing from start to finish! I felt like I didn’t need to stress over anything as he was clear in everything we had to do! Legend!!

Shannon
12 June 2018  

 

Rowan
25 May 2018  

 

Samuel
25 March 2018  

 

Loretta
09 March 2018  

 

Rowan
31 January 2018  

 

Rob was fantastic.
Always available and reliable in keeping us updated and informed of progress.
Would highly recommend

Stephen
31 January 2018  

 

Outstanding service and advice.

Grant
24 December 2017  

 

Marc
10 December 2017  

 

Friendly, easy to talk to and explains things in terms that are easy to understand.

Jacqueline
04 December 2017  

 

Robert was very responsive and offered good advice throughout. Seeking to first understand our need/ situation and then suggest a solution. We always felt like we were in safe hands. Thanks again!

Aaron
08 November 2017  

 

Louisa
13 September 2017  

 

Robert is very knowledgeable but most importantly always contactable and available to answer any questions. Really good service!

Silvia
10 September 2017  

 

Bloody champions these guys, couldn't have asked for better service...These guys really care!

Joshua
01 September 2017  

 

Everything was explained very thoroughly and the process went through hassle free which brought peace of mind. Thank you.

Stephen
18 August 2017  

 

Lou & Robert Costabile were very helpful.
I would definitely recommend them to all.
They took time to explain step by step at times that suited me and they were in constant contact to keep me updated with the progress. Very knowledgeable, honest & trustworthy worthy.

Pasquale
10 August 2017  

 

Both Lou Costabile and Robert Costabile were very helpful and always available when I had a query.
Please change your " The name of the Adviser that assisted you" so you can choose more than one adviser.
Thank you

Anna
06 August 2017  

 

This is the only way going forward I will ever do anymore form of financing. Lou and Rob handled the banks on my behalf and it gave me a lot more peace and assurance that the job gets done professionally and harmoniously. I will and have recommended to my friends and peers Lou at Smartline

Joe
18 July 2017  

 

The loan transfer was quite difficult and took some time, though thanks to the persistence and professionalism of Rob, I now have better Interest rate on my loan, improved financial stability and a little extra $ to enjoy with the kids

Dermot
14 June 2017  

 

Robert did a great job. No question was too hard.

Darren
29 April 2017  

 

Thanks to all of the work Rob did for us, we didn't think buying our first home would be so easy.

Nathan
26 April 2017  

 

Great service awsome resolve super service thanks rob your awesome

Casey
28 March 2017  

 

Just wanted to say a quick thank you to both Lou and Rob, for their continued efforts to help us through the daunting experience which was buying our first home. They were always available to chat about any questions we had and worked hard to meet the short settlement time that the vendor required. Thanks again! Stefan and Jane.

Stefan
26 March 2017  

 

We have used Lou on and off for many years now and each time he has come through with an excellent result for us. He always goes that extra mile. We have recommended Lou to other friends and will continue to do so and they have also been very happy with him.

Norman
22 March 2017  

 

Tommy
17 February 2017  

 

Lou is a great bloke. He walked us through the process and was there when we had questions.
Thanks Lou for great service. We will definitely recommend Lou to everyone we know!
Thanks again for your ease of manner and professionalism!


03 February 2017  

 

Tony
24 November 2016  

 

Lou was amazing. He worked tirelessly to ensure the best outcome for us and we are extremely appreciate.

Andrew
23 November 2016  

 

I really appreciated being kept in the loop about the progression of the loan right through to the call confirming completion. And also for the prompt and informative manner of addressing all my questions.

Amanda
23 November 2016  

 

The service my husband and I received from Lou Costabile was prompt extremely friendly and thorough.
Highly recommend his friendly service.

Ninetta
12 October 2016  

 

Robert was fabulous with my goal to consolidate. I needed more financial freedom & that's exactly what's happened thanks to his know-how, dedication & thorough workmanship. Thanks Robert.

Suzanne
05 October 2016  

 

He was with us every step of the way.

Julie
23 September 2016  

 

Lou was fantastic from start to finish
Made the whole process seamless and trouble free and he got the bank to deliver on all promises
I will be recommending him to all my clients with similar needs
I now have exactly the type of loan arrangements that I wanted at a much better rate than previous and all that with a very favorable result on the upfront fees
Thanks Lou !

Mark
01 September 2016  

 

Alessando
25 August 2016  

 

Great customer service which unfortunately is lacking in the majority of major banks. I have and will continue to recommend Lou Costabile from Smartline to family and friends.

Joseph
25 August 2016  

 

Lou is awesome. We love him.

Grant
24 August 2016  

 

Aaron
15 August 2016  

 

Eamonn
12 August 2016  

 

Stephen
14 June 2016  

 

Eleanor
23 May 2016  

 

Pat
09 May 2016  

 

Catherine
09 May 2016  

 

Smartline advisor Lou Costabile patiently and thoroughly explained the entire process and gave me comfort I was always making the right move from start to finish. Would highly recommend. Cheers Lou!

Andre
29 April 2016  

 

Lou Costibile from Smartline was an absolutely wonderful mortgage broker. With so many different types of loans, rates and packages available, Lou looked at exactly what we needed and found the best for us at an extremely competitive rate. Whilst buying a house should be a very stressful time, Lou put our minds at complete ease by answering every question (even the silly ones!) with kindness, a sense of humour and professionalism. We really appreciated his advice, particularly with his many years of knowledge in the property and banking world. We would recommend Lou from Smartline to anyone looking at purchasing property and loved being his clients. Thank you Lou!

Renee
09 April 2016  

 

Lou's wealth of knowledge and the help he gave us was invaluable in purchasing our first home. He is fantastic at what he does and would recommend him to anyone looking for mortgage help and advice.

Lachlan
05 February 2016  

 

Lou was informative and was able to explain technical information about home loans in the easiest of ways. He was extremely helpful and found the best home loan to suit me and my financial situation. Thank you!


07 January 2016  

 

Lou was fantastic. He was very helpful with any questions and made sure I understood everything, no question was a silly quesiton. Lou was also very available and went the extra mile.

Bridget
27 December 2015  

 

We received great a great service from Lou. He was flexible and accommodated for our specific requirements. Many Thanks.

Shoumen
26 December 2015  

 

Marco
09 November 2015  

 

Kishori
30 October 2015  

 

Lou was great to deal with, gave us the best options for our situation and helped us get the best deal.

Andrew
18 October 2015  

 

Siobhan
27 September 2015  

 

In his dealings and ability to get the job done right and quickly, Lou is an exemplar.

Francis
18 July 2015  

 

Lou Costabile has great people skills, he works very closely with his clients and he is a great guy.

Carmela
05 May 2015  

 

Lou was extremely diligent from the onset, he was obliging without obligation. Lou is in my opinion an asset to your business.

Mitchell
01 May 2015  

 

Awesome service!

Andrew
23 March 2015  

 

Lou has been wonderful throughout this process. He has guided us to ensure we make the best decisions for us. He has been supportive, friendly, professional. We definitely recommend Lou every chance we have. Thanks again

Despina
21 March 2015  

 

Grant
26 February 2015  

 

Melissa
03 February 2015  

 

We have no hesitation in recommending Lou Costibile for all your mortgage requirements. Professional, prompt and reliable, our only regret is that we didn't seek his services sooner. Financially, we are now on the right track. Thanks Lou!

Anthony
17 December 2014  

 

very professional, the little things that count.

Louis
13 December 2014  

 

Thank you for helping me buy my first home! Doing this for the first time seemed so confusing but found so much help from smartline and they were able to answer all my questions in ways I was able to understand. Thank you

Ashley
06 December 2014  

 

Lou's approach is personal and he went the extra mile for me. I can trust that Lou will get the best and right product for me.

Callum
21 October 2014  

 

Catherine
20 October 2014  

 

Lou was a really patient and informative broker that made us feel comfortable and helped us understand what was involved in purchasing our first home. We never felt rushed, and appreciated his honesty. He was polite and professional and was available to help us at any stage, even after hours on two occasions. Nothing was ever a drama or a hassle and he ensured everything just went smoothly which is what we wanted from the start.

Adam
09 October 2014  

 

Lou was most approachable and understanding. He always got back to me if he wasn't available when I called.Felicity Cockayne

Felicity
14 September 2014  

 

Lou was always contactable & answered all questions in terms we could understand. He always travelled to our home to discuss any matters with us which was fantastic as we have a young child so it's not always easy leaving the house around nap times etc. Have passed his details & recommended him too many friends already.

Matthew
13 September 2014  

 

Cherryl-Ann
06 September 2014  

 

Definitely will be using Lou for our next property. Thanks again for all your assistance through this process. Regards, Ryan and Allison.

Ryan
12 August 2014  

 

Amanda
08 July 2014  

 

John
11 June 2014  

 

Kate
23 May 2014  

 

We have utilised Lou on a number of occassions and have strong recommend him to family and friends. Very professional and upfront.

Robert
22 May 2014  

 

John
22 May 2014  

 

Lou was excellent. In particular, he is great at explaining relatively complex loan structures in a simple and easy to understand manner. I'd strongly recommend him to any friends and family looking for home finance, and already have.

Grant
20 May 2014  

 

Paul
09 May 2014  

 

Lou was absolutley fantastic. He was so organised and made things happen for us. We are saving so much over the month ad also recieveing better service through our new bank. We have referred two couples on to him and they are happy also!

Ashlee
27 March 2014  

 

This is the second time I have used smartline and this is the second time I have been impressed, thank you Lou

Brendan
08 March 2014  

 

I would like to thank Lou Costabile for his excellent service, experience and dedication throughout the whole loan process. His friendly manner, wealth of information and advise on money matters positions Lou ahead of the rest. We are extremely happy with the product offered and interest rate. I would recommend Lou Costabile any time. Thankyou Lou !!!

Saverio
07 February 2014  

 

Lou is brilliant, customer service second to none.

Paul
31 January 2014  

 

Friendly and prompt service.lou also updates me on a personal level

Matthew
21 January 2014  

 

Lou has been a fantastic adviser and very generous with his time and advice. Thank you Lou

Scott
06 January 2014  

 

Lou provided a great service and I would happily recommend him to family and friends

Rachael
16 December 2013  

 

My partner and I had no experience in real estate.Lou helped us immensely and gained our trust immediately with his expert advice and friendly attitude. We couldn't feel luckier to have had such guidance through the process of buying our first hom.thank you!

Duncan
08 December 2013  

 

Prompt. Professional. Thorough. Ethical. Already referred to my family.

Robert
03 October 2013  

 

Lou is very personable and is very considerate of his client's needs

Despina
21 September 2013  

 

As far as we're concerned, Lou Costabile is the only choice for mortgage advice! Jess and I are grateful for all your support. With thanks, Kieran.

Kieran
27 August 2013  

 

Benjamin
13 August 2013  

 

Rory
08 July 2013  

 

I was very Pleased with the way my adviser conducted everything. I've already recommended to few friends and if I will need to, I will certainly go back to Smartline. Thanks

Giovanni
27 June 2013  

 

Lou made selecting the best loan for me and made the steps organising it simple.

Benjamin
16 May 2013  

 

Marianne
21 March 2013  

 

Emma
17 March 2013  

 

Outstanding service, Lou from Smartline was always contactable and helpful and also kept in mind the financial impact of decisions that we make through the loan process to minimise debt. We have now had 3 loans done through Lou and always a great experience. Great friendly service, highly recommended.

Andrew
11 March 2013  

 

Dennis
22 February 2013  

 

Lou is great. This is the second time I've had dealings with him and smartline. Lou's ability to get things done with energy and professionalism is fantastic. I can confidently recommend Lou and the team at smartline.

Paul
18 February 2013  

 

From our initial meeting Lou took the reins and made the application process so seamless for us. Very efficient, exceptional service, kept us informed all the way. A great outcome. Greatly appreciated. Thanks Lou.

Anthony
15 February 2013  

 

Marc
13 February 2013  

 

I was so happy with the service I was given. Lou always discussed everything clearly and was very approachable. I have recommended him to my friends and I am sure they will be just as happy with his service as I was. Thank you!

Melissa
04 February 2013  

 

very good service thankyou

Peter
09 January 2013  

 

Lou was recommended to us by another friend, who now many of our friends have used. He 'dumbs' the financial jargon down so that it all makes sense, whilst never riduculing us for lack of knowledge. Furthermore, he was always contactable and met all expectations and deliveries we expected of him. He is a great Financial Advisor for choosing the right loan. Thanks,
Natalie

Natalie
07 January 2013  

 

Eva
03 December 2012  

 

Living in London, it wasn't a problem getting in touch with Lou and everything was very smooth as far as long distance mortgage advice goes. Great job!

Manuel
27 November 2012  

 

Dominic
13 November 2012  

 

Lou Costabile was fantastic to deal with - kept me up to date the whole way through. Will definately refer/recommend his services to family and friends.

Nancy
29 October 2012  

 

Brilliant advice, efficient service, very happy with the outcome - thank you Lou

Alfonso
13 October 2012  

 

I have worked with Lou for many years now and he has always been there when I need him. His professional advice as well as exceptional level of service truly makes him stand out from all other Mortgage Brokers I have known.

Morris
01 October 2012  

 

I cannot speak highly enough of Lou. He is professional, astute & exceptionally knowledgeable about what product would match my needs in the short & long term

Vanessa
05 September 2012  

 

The service provided by Lou Costabile was impeccable. He has been professional and courteous throughout the entire process and his subject matter knowledge is extensive. Nothing was too much to ask of him and he went above and beyond the call of duty to ensure we received the best loan. He took care of everything and it was wonderful not having to deal directly with the bank!!

Paula
28 August 2012  

 

Lou was very helpful in explaingin the whole loan process and how the bank work from the very start in every detail even a few times over if i had questions, he was helpful in making me understand how i would have to proceed and his advice and help was always at ready. The whole process was a smooth experience and I would strongly recomend him to my family and friends.

Liesl
30 July 2012  

 

Kirsten
12 July 2012  

 

Appreciate Lou's hands on approach and commitment from being of process to end and then follow-up. Angus Urquhart

Angus
10 July 2012  

 

This is the 2nd time we have used Lou to assist in buying a property. If we make it to 3 we will be calling again.

David
25 June 2012  

 

Lou, is a great Adviser keeping us informed every step of the way and making sure we are across all the details by going out his way to show us. Thank you, highly highly recommended Lou to any buyer.

Hong
17 June 2012  

 

Lou made the process of finding the right home loan as easy as 1,2,3! He was genuine and caring being totally focussed on my needs. His initial contact was prompt, and his research and follow up informative, considerate and timely. Nothing has been a trouble for Lou - a lovely man and absolute expert in his field.

Julie
15 June 2012  

 

Great service, thanks

Addie
15 June 2012  

 

We have already recommended Lou to a number of our friends and he has also provided them with outstanding service and given them a comfort level that they are no longer anxious about their financial affairs. We love him.

Grant
09 June 2012  

 

We have already recommended Lou to a number of our friends and he has also provided them with outstanding service and given them a comfort level that they are no longer anxious about their financial affairs. We love him.

Grant
09 June 2012  

 

John
11 May 2012  

 

John
08 May 2012  

 

Lou is always very helpful, informative, and provides the best products for our needs. We always reccomend him to our friend and family and will definately continue to do so. Thank you Lou!

Stuart
15 March 2012  

 

Life is a gift. I prefer to Celebrate this gift by giving and receiving Service. So wonderful to be on the receiving end. Thanks Lou

Lloyd
06 February 2012  

 

The service I received was exceptional. Lou was very caring, however made certain you understood that what 'smartline' entailed.

Maria
26 January 2012  

 

We are so grateful to our Accountant for referring us to Lou Costabile of Smartline. From our first meeting a few years ago, Lou has been our 'go to' when it comes to any financial decisions we make. Every phone call, email or text we send him, is immediately returned or followed-up. He ensured we were well-informed and felt comfortable throughout the whole process. The day of settlement on our new house, an issue arose which threatened settlement from going through. As our conveyancer and bank squabbled over whose responsibility it was to fix the problem, Lou took it upon himself to sort out the issue even though it had nothing to do with him. His sole concern was for us, his clients and it's thanks to him that settlement went through that day. We will definitely deal with Lou again and highly recommend him to anyone looking for an adviser who is professional, trustworthy and has your best interests at heart.

Franca
24 January 2012  

 

Nice and easy.. Very knowledgable and walked up through every step

Robert
14 November 2011  

 

Lou was a fabulous broker who went above and beyond what we would have expected of him in recommending a lender and getting our loan set up. We were very impressed with the service we received and have already recommended Lou to friends, one of whom has used Lou as their broker and was similarly impressed.

Laura
14 November 2011  

 

Shae
12 November 2011  

 

Lou provides exceptional service; he explains everything very clearly and we would not hesitate to recommend him to our family and friends.

Kaid
07 November 2011  

 

Anthea
11 October 2011  

 

Very appreciate of the service and profiessionalism recevied from Lou. Received a call from homeside representative post settlement as to the accounts that were set up; was advised that the call takes 6-7 minutes; was not in a postion to speak at that moment, was diarised for a call back, however to date have not received this call back. If you could kindly follow up.

Andrew
28 September 2011  

 

Lou is one of the most knowledgable, proffessional and approachable financial representatives that I have ever encountered. I beleive he is a huge asset to Smartline and have enjoyed dealing with him every step of the way. Don't ever let him go!!!

Sharon
28 September 2011  

 

Luigi
26 September 2011  

 

Madeleine
24 September 2011  

 

Lou was MORE than helpful and informative - he went well above and beyond for us particularly at settlement when there were issues with conveyancers and banks. He was always contactable, kept us informed at all times and was an absolute pleasure to deal with!! We will be recommending Lou to our family and friends without hesitation!

Stephen
22 September 2011  

 

Andrew
02 September 2011  

 

Lou was a great help as we refinanced our home loan, made a number of good suggestions and we are very happy with the outcome. Only suggestion would be that Lou acknowledge that both my wife and I work in the financial services industry and therefore do not require the basic explanations that some other customers may require.

Tristan
01 September 2011  

 

Georgina
19 August 2011  

 

Joanna
15 August 2011  

 

Fantastic Service. We will be referring Lou to our and friends and colleagues looking for Mortgage Broker services. Thanks again Lou.

Stuart
10 August 2011  

 

Lou was extremely helpful and at all times was available to answer all our questions (questions that were probably minor)He made the process of getting our first homeloan extremely smooth and stress free. Highly recommend him to any of my friends.

Glenn
09 August 2011  

 

Karl
03 August 2011  

 

Darren
27 July 2011  

 

Third time we have delt with Lou, who never disapoints.

Michael
10 July 2011  

 

Friendly and engaging

Donald
23 June 2011  

 

William
03 May 2011  

 

Lou was absolutely fantastic - we couldn't have bought our first home without his care, attention and hard work.

Harley
02 May 2011  

 

Gerard
16 April 2011  

 

Willingness to explain details and provide advice was amazing. Willingness to go above and beyond to meet at suitable times was fantastic.

Brendan
05 April 2011  

 

Najla
29 March 2011  

 

We have used Lou for a number of our loans and could not fault him on his service and dedication to our needs. We have and will continue to utilize his services and recommend him to friends.

Stephen
29 March 2011  

 

Chek
08 March 2011  

 

Paul
11 February 2011  

 

EXTREMELY PROFESSIONAL AND PERSONAL SERVICE.

John
09 February 2011  

 

Lou Costabile's response has always been prompt and his manner supportive and encouraging.

Ottorino
08 February 2011  

 

Lou is a great bloke, very professional and attentive. Cheers

Reva
28 January 2011  

 

Josephine
09 January 2011  

 

Lou has always been very helpful to us and I would highly recommend him to anyone else requring a similar service.

Norman
29 December 2010  

 

Carl
06 December 2010  

 

Nathan
18 October 2010  

 

Lou was available at any time I needed to contact him, I had a lot of trouble with buying my first home. I went through 3 1st homes in 12 months. Lou got me through it.

Brendon
15 September 2010  

 

Travis
03 September 2010  

 

Robert
10 August 2010  

 

Sharon
12 July 2010  

 

Lou is simply fantastic!

Adele
02 July 2010  

 

Kieran
02 July 2010  

 

Lou has been outstanding and we have already referred him to friends of ours and he has assisted them enormously as well.

Grant
14 May 2010  

 

Lou is an amazing person. He is very personable and has made this process simple and easy. We really trust in him and his advice. We have used him many times and intend on sticking with him long term.

Rachael
10 April 2010  

 

Peter
07 December 2009  

 

Lou, provided a very high level of professional service. His friendly and personable nature made the process of buying our first home very pleasant.

Travis
03 December 2009  

 

I was very impressed with the level of service offered by my advisor. He even provided us with market evaluations of numerous properties we were looking at. I was pleased with his committment, availability, and knowledge.

Paul
24 November 2009  

 

I found Lou to be one of the easiest people to deal with during the whole purchase process. He provided sound advice, and was always available to chat with. His "old school" customer service was outstanding and its something thats rare in todays business

Paul
09 November 2009  

 

Lou kept us in the loop at all times communicating via email as we are located overseas. He was quite happy to phone us when it came time to complete the paperwork for settlement and talk us through our concerns. Communication top notch!

Eva
04 November 2009  

 

Luigi
14 October 2009  

 

Being presented with a range of options from different providers without having to do hours of research myself. Lou was very knowledgable and I think found the most suitable product for me.

Joanna
15 September 2009  

 

We have used Lou twice recently and also recommended him to our son. Highly recommend

Rodney
15 September 2009  

 

Andrew
18 August 2009  

 

The on going service has been really good with regular updates of the market.

Dale
08 August 2009  

 

Gemma
15 July 2009  

 

Christor
18 June 2009  

 

Hatinder
17 June 2009  

 

Georgina
02 May 2009  

 

Lou Costabile was really switched on to my needs as a first home buyer. He was available at short notice and explained everything thoroughly.

Kieran
11 March 2009  

 

Lou Costable has always been just a phone call away. He is caring and we know he is working to always get the best result for us. Excellent service. Thanks.

Dierk
25 February 2009  

 

I found Lou Costabile very friendly, helpfull and attentive to our personal needs at all times. His advise was great and very informative. I will be recomending him to any friends and family.

Dean
01 February 2009  

 

Fabio
27 December 2008  

 

Arthur
25 December 2008  

 

Andrew
18 December 2008  

 

Lou Costable was our consultant and he made the process of our loan very stress free, his commitment to our situation and his availability was outstanding - also the fact he is a wonderful and sincere person was something that my husband and I will always

Angelo
17 November 2008  

 

doreen
18 August 2008  

 

Giuseppina
10 August 2008  

 

Ottorino
20 July 2008  

 

Denis
16 July 2008  

 

no very happy

Scott
16 April 2008  

 

The point I apreciated most about the service was the full management of the application process. We didn't have to do much at all.

Luke
17 March 2008  

 

I thought Lou was very well informed and provided great guidance throughout the stressful process. I would have also appreciated some assistance just before and after settlement to help sort out various accounts and arrangements (including the offset acco

Laura
21 February 2008  

 

I was very happy with the service when we were in the process of securing the loan. However after we had signed up for the loan I felt as though the service deteriorated. Further, the calculations had been done incorrectly and we were required to pay an a

Laura
18 February 2008  

 

Lou was fantasitc, his help was much appreciated and I would have no hesitation in recommending his services to any of my friends or family.

Kaid
31 January 2008  

 

Lou Costabile was always available to us and very knowledgable. The process was easy and gave us access to hundreds of different loan products. Lous was professional, friendly and we felt like we were his only customers.

Matthew
17 December 2007  

 

Denis
17 December 2007  

 

Robert
16 July 2007  

 

Maria
19 June 2007  

 

The fact that the consultant Lou, was always available to help in anything that was needed to finalise the loan.

Elisa
18 June 2007  

 

John
17 May 2007  

 

Lou was very personable, helpful and attentive
He listened to our needs and then acted really well on the information we gave him

Christopher
25 February 2007  

 

Lou was and is always very comprehensive with all aspects of lending. We are very happy with the service.

Stuart
20 February 2007  

 

Francesco
20 January 2007  

 

Tanya
11 July 2006  

 

There seemed to be a discrepency between my mortagage repayments dates told to me by my consultant and the actual date it was drawn on. This caused on going problems which took a few weeks to rectify.

Debbie
01 February 2006  

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